支援與常見問題
ResonTales 是記錄日常心情的日記 App：寫下自己的故事，也讀到有相似經歷的人寫的故事。
聯絡我們
使用上有任何問題或建議，請寄信到 support@resontales.com。附上你的裝置（iPhone 或 Android）、App 版本與遇到的狀況，我們能更快幫上忙。請不要在信裡附上密碼。
個人資料與隱私的問題，請寄到 privacy@resontales.com。
常見問題
怎麼登入？
可以用 Email 驗證碼或通行金鑰登入，也可以用 Apple 或 Google 帳號登入。第一次用 Email 登入時，輸入驗證碼後取個暱稱，就完成註冊了。
我寫的故事誰看得到？
故事預設是私人的，只有你自己看得到。選擇公開後，故事會先經過審核，通過後才會推薦給寫過相似故事的人。你隨時可以把公開的故事改回私人或刪除。
公開的故事為什麼還沒出現相似故事？
公開的故事要先通過審核，再經過分析才會開始配對，通常幾分鐘內完成；需要人工審核時會久一些。相似的故事也要有人寫過，才會出現。
看到不舒服的內容怎麼辦？
在那篇故事右上角的「⋮」可以檢舉、封鎖作者，或不再推薦這篇故事。檢舉會由我們人工處理；封鎖名單可以在「個人設定」裡管理。
訂閱怎麼管理或取消？
訂閱由 App Store 或 Google Play 收費，請到手機的訂閱設定管理或取消。換了手機或重新安裝後，可以在 App 的訂閱頁點「恢復購買」。
怎麼刪除帳號？
在 App 的「個人設定」點「註銷帳號」，或參考刪除帳號說明。刪除帳號不會自動取消訂閱扣款，請先在商店裡取消。
Support and FAQ
ResonTales is a journal for everyday moments: write your own stories, and read stories from people who went through something similar.
Contact us
For questions or suggestions, write to support@resontales.com. Telling us your device (iPhone or Android), the app version and what happened helps us help you sooner. Never send your password.
For personal data and privacy, write to privacy@resontales.com.
Frequently asked questions
How do I sign in?
With an email code or a passkey, or with your Apple or Google account. The first time you sign in with an email, enter the code and pick a nickname to finish signing up.
Who can read my stories?
Stories are private by default: only you can read them. When you share one, it is reviewed first, and only then recommended to people who wrote similar stories. You can make a shared story private again, or delete it, at any time.
Why does my shared story have no similar stories yet?
A shared story is reviewed and analysed before it is matched, which usually takes a few minutes, and longer when a person needs to review it. Similar stories also appear only once someone has written one.
What if I see something upsetting?
Tap the ⋮ at the top right of that story to report it, block its author, or stop it from being recommended to you. Reports are reviewed by a person; you can manage blocked people in Personal settings.
How do I manage or cancel my subscription?
The App Store or Google Play bills the subscription, so manage or cancel it in your phone's subscription settings. After changing phones or reinstalling, tap Restore purchases on the app's subscription page.
How do I delete my account?
In the app, open Personal settings and tap Delete account, or see how to delete your account. Deleting your account does not cancel store billing, so cancel the subscription in the store first.
More: usage notes, privacy policy, terms and community guidelines.